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I Am Returned To A Sign-In Screen

The saved workspace requires a current secure sign-in. Complete that flow, then return to the workspace. The public Cash vs. Points Check on the SkySage home page does not require a SkySage profile.

I Cannot Reset A SkySage Password

There is no separate SkySage password. Use the official account-recovery or support flow presented by your authentication provider.

I Used A Shared Device

Sign out of the saved SkySage Workspace when finished. The public Cash vs. Points Check does not persist the quote inputs entered on its page.

My Profile Or Portfolio Will Not Load

Confirm you are signed in, refresh once, and retry. If the workspace reports that storage is unavailable or not initialized, your edits may not have been saved; preserve the exact message in your report.

A Manual Balance Looks Wrong

Remove that program balance and add the corrected whole-number balance. Manual and linked balances are intentionally shown as separate sources.

I Want To Delete Something

Each manual balance and saved search has its own remove action. Saved itineraries and their private photos can be removed from Trips. To remove the full saved workspace, use Delete all SkySage data in your profile. This does not delete the account used for sign-in.

Deleted photo metadata disappears from the workspace immediately. If private storage is temporarily unavailable or an upload was already in flight, the underlying object is placed in a durable deletion queue and retried; SkySage keeps only the minimum cleanup reference until that removal succeeds.

A Provider Says Setup Needed

That provider is not configured for the current deployment. The message is a service-availability state, not a problem with your signed-in account. The public Cash vs. Points Check remains available for prices you enter without live providers.

I Received No Results

Check that the airports are different three-letter codes, the departure is not in the past, the return is the same day or later, and the traveler count is between 1 and 9. A valid search can still return no inventory or only partial provider coverage.

The Fare Or Award Changed

Prices and inventory are time-sensitive. Reprice cash fares and verify award space with the airline or loyalty program before booking or transferring points. SkySage does not control provider inventory.

AwardWallet Is Unavailable

Live connection depends on provider approval and server-side configuration. Keep using manual balances until the workspace reports that linking is ready.

I Want To Stop Sharing Linked Data

Use Disconnect in the loyalty-connections section. SkySage removes the connection and its synced balances; your AwardWallet account itself is not deleted.

SkySage Asks For A Loyalty Password

Stop. SkySage should never ask for one. Do not submit it, and report the page and exact behavior using the guidance below.

A Photo Account Says Setup Required

Google Photos and OneDrive linking requires provider OAuth credentials for this deployment. Private SkySage albums can still be used when photo storage is active. SkySage only uploads photos you explicitly choose or capture.

Is My Ride Booked?

No. SkySage prepares flight-aware pickup details and a tentative calendar reminder. Continue to Uber or Lyft to confirm the pickup, price, availability, cancellation terms, and booking.

What Happens When I Disconnect Photos?

SkySage removes the connection token and stops future provider uploads. Photos already added to Google Photos or OneDrive remain there until you remove them in that provider.

Can The Public Cash vs. Points Check Charge Me?

No. The public SkySage Cash vs. Points Check is not a plan and never starts checkout. A charge can begin only after you deliberately choose Trip Pass or SkySage+ and continue to Stripe-hosted checkout.

Where Will I Enter Payment Information?

A paid plan button sends you to Stripe-hosted checkout, where Link acts as seller of record. Do not enter card or bank details into a SkySage Workspace or support field. SkySage does not receive or store your full card or bank-account number.

Checkout Was Canceled Or Still Says Processing

A canceled checkout does not activate a plan or change your existing access. After a completed checkout, SkySage confirms payment server-side before showing paid access as active. If confirmation is still processing, keep the visible status and avoid starting a second checkout.

How Do I Manage SkySage+?

Signed-in SkySage+ members can choose Manage billing to open Stripe's hosted billing flow. Managed Payments customers can also review orders and manage subscriptions through Link. A cancellation must be confirmed in the hosted flow; deleting workspace data does not cancel billing.

How Does Trip Pass Work?

New Trip Pass purchases require you to choose the saved trip the pass will cover before checkout. If an already-active pass has no trip assignment, SkySage asks you to make one explicit permanent selection during setup before planning tools open; that selection does not restart or extend the pass. Every leg, stay, ride, and itinerary day within the selected journey is covered for 30 consecutive days after confirmed activation. Trip Pass is a one-time purchase and does not renew automatically. Duplicating or deleting the covered trip does not move or extend its pass.

• SkySage: decision logic, saved workspace data, plan access, visible provider states, and SkySage deletion or disconnect controls.
• Stripe and Link: hosted payment entry, seller-of-record service, payment-method management, receipts, invoices, transaction support, and subscription billing controls.
• Authentication provider: secure sign-in and account recovery.
• Airlines, loyalty programs, and travel providers: bookings, cancellations, refunds, account access, price confirmation, award availability, and transfer completion.